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Status Code and Descriptions

Process flow for dispute resolution is outlined below

1. Initiate a transaction by calling the appropriate end point. An OrderID is generated which is returned as part of the JSON response.

2. Retrieve the OrderID and pass it as a parameter to our Query API to get the status of the order.

3. If the order fails, then pass the OrderID retrieved in stage two(2) above to our CANCEL API to cancel the transaction.

Description of the STATUS CODE from JSON response

STATUS CODE	STATUS	REMARK	Description
100	ORDER_RECEIVED	Awaiting Processing	Order has been received and is awaiting processing
199	ORDER_RECEIVED	Unspecified Error
300	ORDER_PROCESSED	Awaiting Network Response	Transaction was sent and is awaiting response from mobile network operator
399	ORDER_PROCESSED	Unspecified Error
200	ORDER_COMPLETED	Success	Transaction was sent and response received from mobile network operator that the transaction was successful
201	ORDER_COMPLETED	Network Unresponsive	Transaction was sent but no response was received from mobile network operator after 60seconds. All transaction that returns network unresponsive will be retried every 5min for a maximum of 1hour before it is cancelled. N.B. network issues with the provider and can sometimes be resolved when tried later
299	ORDER_COMPLETED	Unspecified Error
400	ORDER_ERROR	INVALID_CREDENTIALS	The UserID and API key combination is not correct.
401	ORDER_ERROR	MISSING_CREDENTIALS	The URL format is not valid.
402	ORDER_ERROR	MISSING_USERID	Username field is empty
403	ORDER_ERROR	MISSING_APIKEY	API Key field is empty
404	ORDER_ERROR	MISSING_MOBILENETWORK	Mobile network is empty
405	ORDER_ERROR	MISSING_AMOUNT	Amount is empty
406	ORDER_ERROR	INVALID_ AMOUNT	Amount is not valid
407	ORDER_ERROR	MINIMUM_100	Minimum amount is 100
408	ORDER_ERROR	MINIMUM_50000	Minimum amount is 50,000
409	ORDER_ERROR	INVALID_RECIPIENT	An invalid mobile phone number was entered
410	ORDER_ERROR	INVALID_API_ERROR1	API error
411	ORDER_ERROR	INVALID_API_ERROR2	API error
412	ORDER_ERROR	INSUFFICIENT_APIAMOUNT	Transaction was sent and response received from mobile network operator that the transaction was unsuccessful but was placed on hold by our system. All transaction that is placed on hold will be retried every 5min for a maximum of 1hour, before it is cancelled. N.B. Transactions are usually placed on hold due to network issues with the provider and can sometimes be resolved when tried later
413	ORDER_ERROR	INVALID_API
414	ORDER_ERROR	INVALID_PAYMENT_OPTION
415	ORDER_ERROR	INSUFFICIENT_APISTOREDEALERAMOUNT
416	ORDER_ERROR	INSUFFICIENT_APISTOREAMOUNT
417	ORDER_ERROR	INSUFFICIENT_BALANCE
418	ORDER_ERROR	INVALID_MOBILENETWORK
499	ORDER_ERROR	Unspecified Error
600	ORDER_ONHOLD	Network Error
601	ORDER_ONHOLD	Your request cannot be processed at this time
602	ORDER_ONHOLD	Your account has been credited back for failed Txn
603	ORDER_ONHOLD	the process failed
604	ORDER_ONHOLD	Transaction Failure
605	ORDER_ONHOLD	Failed recharge
606	ORDER_ONHOLD	By APIUser
699	ORDER_ONHOLD	Unspecified Error	Transaction was sent and response received from mobile network operator that the transaction was unsuccessful and as such was cancelled by our system
500	ORDER_CANCELLED	By APIUser
501	ORDER_CANCELLED	By Server
506	ORDER_CANCELLED	Server Busy
507	ORDER_CANCELLED	Network Error
508	ORDER_CANCELLED	Your request cannot be processed at this time
509	ORDER_CANCELLED	Your account has been credited back for failed Txn
510	ORDER_CANCELLED	the process failed
511	ORDER_CANCELLED	Transaction Failure
512	ORDER_CANCELLED	request is not valid
513	ORDER_CANCELLED	Failed recharge
514	ORDER_CANCELLED	Transaction rejected
515	ORDER_CANCELLED	The receivers account is in the wrong state
516	ORDER_CANCELLED	is not a valid MTN Subscriber
517	ORDER_CANCELLED	is not eligible for this offer
518	ORDER_CANCELLED	the subscriber you are trying to Buy data for is not eligible
519	ORDER_CANCELLED	You already have a Data Plan yet to be activated
520	ORDER_CANCELLED	you are not gifting to a valid Globacom user
521	ORDER_CANCELLED	Order already completed, cancelled or refunded
599	ORDER_CANCELLED	Unspecified Error